Business Terms

1. Your service provider

VoxiGO is operated by Kostyantyn Savchenko, Am Europakanal 36, 91056 Erlangen, Germany. Contact: support@usevoxigo.com. The submitted business-registration application is pending confirmation. No registration approval or tax exemption is represented here.

2. Professional use and acceptance

VoxiGO is intended for adults acting for ordinary hair and beauty salons or other authorised business customers, not for private consumer purchases or medical treatment. You must be authorised to act for your business. We record your explicit acceptance of the identified version when you start Checkout. Signing in, reading this page or receiving a payment redirect does not by itself record acceptance.

These Terms govern orders expressly made under this version. They do not retroactively amend an existing order. Privacy notices explain data processing; acceptance of these Terms is not consent to advertising, optional browser storage or publication of your media.

3. Staging evaluation and commercial launch

The staging workspace is an evaluation environment. Test Checkout does not collect real payment or create a real paid subscription. Do not enter real card details in a test payment flow. Paid commercial ordering requires a separately published commercial version of these Terms and confirmation of the operator's registration and tax treatment.

Before a commercial order, the selected package, billing currency, recurring price, applicable taxes, billing period and payment obligation must be shown clearly. This version does not assert that VAT is included, excluded, or exempt under § 19 UStG.

4. The service and your responsibilities

The selected package specifies the monthly mix of carousels, images and other content, and the applicable review rounds. You provide accurate salon information, timely instructions and the media needed to carry out the agreed work. Production and publishing depend on that information and on review of the relevant plan and content.

Review captions, images, prices, service descriptions and claims before approval. Tell us about errors or disputed rights through support. Approval does not excuse us from correcting work that fails to meet the agreed scope. We do not promise a specific number of followers, bookings, sales or platform impressions. Changes to package scope or price require a new agreed order or an expressly accepted change.

5. Media, people and claims

You retain rights in material you provide and give VoxiGO permission to process it only as needed for the requested service. Supply material that you own or are permitted to use, and obtain the permissions needed to depict identifiable people, including staff and salon clients. Do not upload patient records, diagnoses, treatment histories, identity documents or other sensitive records; VoxiGO is not a medical service.

Do not request false reviews, unsupported health claims, deceptive before-and-after comparisons, or content infringing another person's rights. Tell us when a permission is withdrawn or challenged. A disputed asset may be withheld from production or publishing while the issue is resolved. Marketing or portfolio use of your identifiable client media requires separate permission; purchasing a package does not grant that permission.

6. Delivered content and publishing

For an agreed paid commercial package, final delivered content may be used for your own salon's business marketing, subject to disclosed third-party licence limits. Your original material remains yours. Pre-existing tools, templates and third-party assets are not transferred to you. Any additional licence or ownership arrangement must be agreed expressly.

Connecting Instagram does not by itself authorise automatic publication of every item. Automatic publishing requires the separate publishing permission and the applicable approval workflow. You can disconnect the integration. Content already published on an external platform must also be managed on that platform.

7. Renewal and cancellation

The planned commercial service is a monthly recurring subscription. You can cancel future renewals at any time through Stripe subscription management. Cancellation takes effect at the end of the current paid period, unless another date is expressly confirmed. Previously paid access continues until that date; cancellation is not an automatic refund of the current period.

If you cannot access cancellation in Stripe, email support@usevoxigo.com from your account address and identify the subscription. We will help record the request and confirm its effective date. This staging version creates no real recurring payment obligation.

8. Support, interruptions and mandatory rights

Contact support promptly if delivery, access, payment status or cancellation does not work as agreed. Platform interruptions may affect publication; we will work with you to resolve failures and agree any necessary remedy. Account restrictions for misuse must be proportionate to the reason and do not erase an existing right to cancel or a mandatory remedy.

Nothing in these Terms excludes liability for intentional misconduct, gross negligence, injury to life, body or health, or liability that cannot legally be excluded. Applicable mandatory rights remain unaffected. No blanket waiver of remedies or mandatory jurisdiction is imposed by this version.

9. Changes and contact

You can save or print this version. A material change to paid-service Terms must be communicated and accepted where required; publishing a changed page alone does not replace a previously accepted version. For service, privacy or rights questions, contact support@usevoxigo.com.